First stayed at the Vikings Hotel Stratford in December 2017 and it was bad, so thought we were unlucky with the room. Decided to try it again as we were promised a better service the next time. Rang twice before our arrival to be given a nice room but was told all rooms are the same, and staff even referred to them as been average but should be classed as very bad/poor. We stayed on the very top floor which is the 3rd floor, room 317 and it was very bad. My daughter nearly tripped with the uneven carpet and the entire bathroom was horrible. We complained to the staff, Daniel who was the best part of our trip. He apologised and gave us room 316 which was worse. We went to the second floor or first floor as they call it and all the rooms there are beyond disgusting. They were unkept, smelly, uneven carpets, torn sheets and even saw a little cockroach in one of the baths. We settled for the 317 but we were out first thing in the morning and didn't return till almost midnight. The kitchen staff that were there back in December were way more friendlier and nicer than the ones there now. Current kitchen staff are rude, food is disgusting and they close the kitchen even before its 9am. We couldn't eat the food and didn't bother for the rest of the 4 days we were there. Honestly staying here is the worst place I've ever stayed in and will never set foot on the doors of this place again, even if I was offered for free. Staff never clean the place and our room was never cleaned nor was anything changed and bed not made throughout the time we stayed there. This is not a hotel, it's a motel and should be shut down. Don't be fooled by the outside look and entrance which is beautiful, inside is worse than sleeping under the bridge and I tell you now, don't do it. Avoid it at all cost, you've been warned. Oh they have internet and its ridiculously expensive, so if you do decide to stay and you're from the EU...you can use your existing mobile data like you do at home.