The customer service was excellent and the room service was efficient . I loved the location of the hotel in the former Dubai CBD, an old town with great architecture. The prices were fair considering that it was peak season. I would definitely go back to this hotel. I was a little concerned about the darkness in the hallways. I wish they would work on the lighting. I would have preferred to have a separate shower cubical from the bath tub. We hated accessing the shower via the bath tub.